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Important U.S. Citizen Services Information

Payment Methods & Details

Consular fees can only be paid with cash (Mozambican Meticais or U.S. Dollars), debit/ credit card.

Appointments & Locations

The American Citizen Services Unit handles a wide variety of services. The unit issues emergency passports, processes passport applications, provides notarial services, voting information, and documents births and deaths of Americans in Mozambique. It also assists travelers in distress; for example: assisting Americans who are arrested, incarcerated or victims of crime.

Appointment duration will often depend on the service requested and can range from 15 minutes to several hours per appointment.  While we make every effort to provide efficient service, unanticipated emergencies can occur at any time.

Security Information

For security reasons do not bring luggage such as large backpacks, laptop computers or large cameras. Security guards will hold small tourist cameras and cellular phones until your departure. There is no storage available for other items – please do not bring them to the Embassy

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.